Click & Collect for free at Horticentre

Enjoy a fast and convenient way to shop with Horticentre’s Click & Collect service! Order online at any time and pick up your items in-store at a time that suits you—no waiting for deliveries or long queues. Most orders are ready within 2 hours, and we’ll hold them for 3 days to give you plenty of time to collect. Read on to find out how it works!

Collect in Store with Horticentre offers a hassle-free way to shop. No more waiting at home for deliveries or queuing at depots—just order online and collect at your convenience.

How it Works:

• Place your order online any day.
• Your order will be ready for collection within 2 hours (check our opening times).
• Orders placed within the last 2 hours of trading or up to midnight will be ready from 9 AM the next day—and if we can prepare it sooner, we’ll let you know!
• Need extra time? No worries! We’ll hold your order at the collection point for 3 days. After that, uncollected items will be returned to stock, and you’ll receive a full refund within 3 working days.

How to Collect in Store

Step 1 – Browse & select your favourite ‘Collect in Store’ items online.
Step 2 – Choose “Collect in Store” at checkout or from the product page.
Step 3 – Once your order is ready, we’ll send you an email. Bring your order confirmation email & ID when collecting.

• Orders placed online are available for collection within 2 hours (during store opening hours).
• Orders placed within the last 2 hours of trading or up to midnight will be ready from 9 AM the next day.
• Please bring proof of ID and your confirmation email (digital copies accepted—no need to print!).
• Orders must be collected within 3 days; otherwise, they’ll be returned to stock, and you’ll receive a refund within 3 working days.

Exclusions to Click & Collect service

Some items are excluded from this service. If Collect in Store is available, this will be displayed on the product details page and at checkout.

We reserve the right to change the conditions of this service at any time.